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F A Qs

We're Here to Help

  • How long will delivery of my order take?
    We offer 2 different delivery options - STANDARD DELIVERY - Your order will be dispatched within 3-4 working days and should be delivered to the address you give us within 5-7 working days. ENHANCED DELIVERY - Your order will be dispatched within 1-2 working days and should be delivered to the address you give us within 3-5 working days. We will e-mail you once your order has been dispatched and for most orders we use a tracked delivery service and will supply you with the tracking number in order that you can keep an eye on progress etc. If your order has not been received within the above timescales, please let us know and we will sort things out as quickly as we can and keep you informed of our progress.
  • How can I get in touch with you?
    All of our contact details and an easy to use inquiry form are available on our Contact Us page of the website which you can easily access using the menu at the top of the page or, since you're here, just press the button below instead. 😉
  • How do I know your site is secure and not a scam?
    Our site operates on one of the most secure platforms online. We use an independent payment provider to take payments and during this process, we only receive the minimal details necessary to run our business and this doesn't include your payment card number. Whilst on our site, please check that the padlock symbol is showing in the address bar at the top of any page you use. This is another safeguard that our site is safe and secure for you to use. The Gift Cellar is more than happy to comply with all UK law including that regarding processing of your payment and general data protection. If you have any other queries on this matter, please don't hesitate to get in touch.
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